a spectacularly shitty day.
Jul. 23rd, 2009 05:29 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
anahatasoundso i started this new job last friday working as a "customer care specialist" for a wine & spirits distributor. basically, i work in a call center taking orders over the phone from liquor store and restaurant/bar owners for booze. i've never worked in a call center, but i do have some good customer service experience (emergency room clerk, retail, banking) so i figured if i could handle those this would be no problem.
our customers are quite possibly the rudest people i have ever had to speak to. i think that people are braver on the phone since i can't see their face, so they're more inclined to belittle, curse and yell at me. this week hadn't been too terrible until today.
i don't know if i would call myself "sensitive" (i hate what that word has come to mean in reference to women) but i do feel things deeply. trying to keep a smile in my voice and keeping my patience while every other call (they come one after another with no break and i can't control the calls) is sir jerk rude-enstein yelling about how they shouldn't have to press 1 for english or how i'm not moving fast enough or i should know how to spell some obscure wine no one ever buys is incredibly emotionally exhausting. every morning this week it's been harder to get out of bed, and my morning cup of tea just isn't cutting it anymore.
i honestly don't know how long i can do this job. that idea alone is stressing me out super crazy because i hate thinking that i'm not able to hack it in the only field i have ever been hired in. but, i need the money to go back to school.
also, it's super awesome that this is the only outlet i have for my feelings since no one in real life apparently wants to hear about how MY day went.
our customers are quite possibly the rudest people i have ever had to speak to. i think that people are braver on the phone since i can't see their face, so they're more inclined to belittle, curse and yell at me. this week hadn't been too terrible until today.
i don't know if i would call myself "sensitive" (i hate what that word has come to mean in reference to women) but i do feel things deeply. trying to keep a smile in my voice and keeping my patience while every other call (they come one after another with no break and i can't control the calls) is sir jerk rude-enstein yelling about how they shouldn't have to press 1 for english or how i'm not moving fast enough or i should know how to spell some obscure wine no one ever buys is incredibly emotionally exhausting. every morning this week it's been harder to get out of bed, and my morning cup of tea just isn't cutting it anymore.
i honestly don't know how long i can do this job. that idea alone is stressing me out super crazy because i hate thinking that i'm not able to hack it in the only field i have ever been hired in. but, i need the money to go back to school.
also, it's super awesome that this is the only outlet i have for my feelings since no one in real life apparently wants to hear about how MY day went.
